Council customer services

The Worcestershire Hub

The Worcestershire Hub is a partnership between the County Council and the County’s six district councils. Its primary aim is to improve access to council services for the people of Worcestershire and establish more efficient and effective ways of working for the partners.

The organisations that make up the Worcestershire Hub partnership share a common vision and commitment to exploring new ways of working together and recognise that they have a responsibility to try to meet local residents’ expectations of good quality public services.

We want to make it easier and more convenient for you to carry out a range of activities such as reporting problems, applying for services, paying bills and renewing books.


Visit us

Service desk

The main Hub service desk is now located at The Hive. You can visit our customer service centre in person from 9am to 5pm Monday, Tuesday, Thursday and Friday and 9.30am to 5pm on Wednesday.

You’ll find the Hub service centre on Level 1 of The Hive, to the left of the main entrance.

Find out more about the services we offer at the Worcestershire Hub website.


If you need housing advice Customer Service Centre staff are available at The Hive Monday to Friday 9.00am to 5pm.

They will complete a Housing Options Form with you and if necessary make an appointment to see a Homeless Prevention Officer.

Please note a  Homeless Prevention Officer can been seen via appointment only Monday to Friday 9.00am to 5pm. Emergency Homeless Out Of Hours Number: 01562 733178

Find out more information on Housing Services.